Frequently Asked Questions

How Do I Choose A Size?

Use the product-specific size image below the product information and compare body measurements with the listed chart. Footwear uses U.S. sizing; check fit notes for styles that run close or allow wider toe room.

Are Waterproof And UPF Claims The Same Across Products?

No. Check each product description and physical label for the stated construction or rating. Water-resistant is not the same as waterproof, and sun protection may vary by fabric, color, stretch, moisture, and wear.

How Should Sports Bras Fit?

The underband should feel secure and level without restricting breathing. Support level depends on the product and activity; use the product fit notes rather than assuming every bra is designed for running.

Can I Try On Shoes?

Yes, on a clean indoor surface only. Keep all packaging and avoid outdoor wear until you decide to keep them.

When Will My Order Ship?

Most orders process within 1–3 business days, excluding federal holidays. Tracking is emailed after carrier acceptance.

Can I Change Or Cancel An Order?

Email hello@gopak.club as soon as possible. We cannot guarantee changes after fulfillment begins.

What Is The Return Window?

Eligible merchandise may be returned within 30 days after delivery, subject to the condition and exclusion rules on the Shipping & Returns page.

How Do I Stop Marketing?

Use the unsubscribe link in marketing email, reply STOP to marketing texts, or clearly ask us to stop marketing calls. You may also email hello@gopak.club. Necessary transactional messages may continue.

Do You Ship Internationally?

The launch storefront is intended for delivery within the United States. Available destinations appear at checkout.

How Should I Care For Technical Gear?

Follow the sewn-in care label, which controls if it differs from website copy. Avoid fabric softener on moisture-wicking, waterproof, and cycling products unless the label expressly allows it.